As a nurse, you have to communicate with the doctors, patients and their families and wit other nurses as well. In a healthcare center, you should have effective communication skills and strategies for the success of your profession. However, if you are struggling to improve your skills then here are the best communication strategies for nurses that you should know and follow.
1. Listen Calmly
Being a nurse, you must know how hectic schedule a nurse follows. Due to such a busy routine, you prioritize to finish the work over listening, which is simply wrong. You should always listen calmly to what the patients or your colleagues have to say. Do they have some important news to share? Do they have any complaints? Do your colleagues have brought some instructions for you?
Once you have listened carefully, make sure you ask related questions (if there is any) whether it be regarding your patient’s health or something your head or colleague has told you because you should understand everything clearly.
Moreover, do repeat whatever you have heard from the person to make sure that you have caught the right thing in your ears and you understand what they mean.
2. Make Use of the Right Language
While talking to a nurse or doctor, you can easily use medical jargons because both of you knows what those mean but, when you are talking to the patients, you should be careful of the words that you choose because most of the patients don’t understand medical terms and would ask you for explanations. So, make sure you use simple language with the patients and medical terms with the colleagues and doctors.
3. Make Eye Contact While Talking
Nowadays people are busy with their gadgets that they don’t even bother looking at the person who they are talking to. Doing so makes the person feel as if you aren’t interested in what they are saying. Same happens when you don’t make eye contact with your patients and colleagues while talking, they lose their tempo and think that you are least interested. A great strategy for better communication is to make eye contacts with the person you are talking to. Also, give reactions to their words so they know that you are actually paying attention and understanding them.
4. Be Honest
A healthcare facility is a place where you cannot and should not hide anything from both the patients and the doctors. It is a place where all you care about is the patient’s health. So, be honest to the patients as well to the doctor about the patient’s health condition so that the treatment is done accordingly.
5. Be Positive with Body Language
Maintaining a proper and positive body language helps the people to understand you and share their words with you. Never roll your eyes, cross your arms or look elsewhere while talking to the patient or your co-worker as they are certainly not included in a positive body language and can offend or hurt anyone.
That’s it. If you follow these above-mentioned tips then you would definitely become the most helpful nurse with the best communication skills.